Introduction
VIP Logistics provides transportation and logistics services including:
- Full Load Transport Service
- Part Load Transport Service
- Parcel & Courier Transport Service
These terms govern the use of our website and all logistics services offered by VIP Logistics in Indore and across serviceable locations.
Service Availability
All transport services are subject to:
- Vehicle availability
- Route accessibility
- Operational conditions
- Government regulations
- Weather and unforeseen circumstances
VIP Logistics reserves the right to refuse or cancel bookings if required for operational or safety reasons.
Booking & Shipment Details
Customers must provide accurate shipment information including:
- Sender & receiver details
- Pickup and delivery address
- Correct material description
- Weight and quantity
- Contact numbers
VIP Logistics will not be responsible for delays or issues caused due to incorrect or incomplete information provided by the customer.
Prohibited Goods
Customers must not send:
- Illegal items
- Hazardous chemicals
- Explosives or flammable materials
- Narcotics or banned substances
- Perishable items without prior approval
- Any item prohibited under Indian law
VIP Logistics reserves the right to inspect shipments if necessary.
Packaging Responsibility
Customers are responsible for proper packaging of goods before dispatch.
VIP Logistics is not liable for:
- Damage caused by poor packaging
- Leakage or breakage
- Natural wear during transportation
- Fragile items without proper safety packing
Delivery Timeline
Estimated delivery timelines are provided for reference only.
Delivery may be affected due to:
- Traffic conditions
- Weather
- Vehicle breakdown
- Transport strikes
- Government restrictions
- Other unavoidable situations
VIP Logistics does not guarantee exact delivery times unless specifically agreed in writing.
Freight Charges & Payments
- Freight charges must be paid as per agreed quotation or invoice.
- Additional charges may apply for extra handling, waiting time, unloading, or route changes.
- Payments once made are non-refundable unless approved by management.
Liability Limitation
VIP Logistics acts as a transport service provider and shall have limited liability for loss or damage during transit.
The company shall not be responsible for:
- Indirect or consequential losses
- Business interruption
- Delay-related losses
- Natural disasters or force majeure events
Any claim related to shipment damage or shortage must be reported within 24 hours of delivery.
Tracking & Communication
Shipment updates may be shared through phone, WhatsApp, SMS, or other communication channels.
Customers agree to receive service-related communication from VIP Logistics.
Website Usage
Users agree not to:
- Misuse the website
- Attempt unauthorized access
- Upload harmful or malicious content
- Copy website content without permission
All website content including logo, text, and graphics belongs to VIP Logistics.
Cancellation Policy
Booking cancellation requests must be informed before vehicle dispatch.
Cancellation charges may apply depending on operational expenses already incurred.
Privacy Policy
Customer information shared with VIP Logistics will be used only for:
- Shipment processing
- Customer communication
- Service improvement
We do not sell or share customer data with unauthorized third parties.
Changes to Terms
VIP Logistics reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Updated terms will be effective once published on the website.
Governing Jurisdiction
These Terms & Conditions shall be governed under the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Indore, Madhya Pradesh.
Contact Information
For any queries regarding our services or Terms & Conditions, please contact:
VIP Logistics
03, Akshaydeep Tower, New Loha Mandi, Indore, Madhya Pradesh
Phone: +91 98260 69995
Email: info@viplogistics.in